We know there is a lot of uncertainty at the moment and understandably people have been reaching out to AWLQ asking questions – from how AWLQ can assist them with surrendering their pet to how they can become foster carers or adopt.
To improve your experience, we’ve compiled a list of frequently asked questions for you.
This includes valuable information about our services and how we may be able to assist your pet and you during this time.
FOSTER BASED ENQUIRIES
I’d like to foster an animal – can I still do this?
We have had an amazing response from people applying to foster animals. If you are interested in fostering, please register by visiting https://www.awlqld.com.au/awlq-animals/foster-a-pet/, you can also view the animals needing foster on our website. We will contact you when we have a suitable foster animal for you.
Our Gold Coast foster office is operating by appointment only. If you have a foster animal in your care and require assistance please call 07 5509 9020. If you are interested in registering to become a foster carer please visit the foster section of our website.
I’d like to apply to be an emergency foster carer – how much food/medicine will be supplied and will this get me through an isolation time or during the temporary forced closure?
All animals that go into foster care will be supplied with enough food and medication for two weeks. During a forced shutdown foster carers will still be able to travel for essential supplies which include food and medication for pets. Should the animal(s) be required to stay in foster for longer than two weeks will arrange times for foster carers to collect more supplies from your nearest Animal Rehoming Centre.
I’m fostering an animal from you that has become unwell – what can I do?
We will still be able to assist you with this, please phone our foster team on 07 5509 9020 or our call centre on 5509 9000. Our team will then arrange for your foster animal to see a vet if needed.
I need support during the foster period and you are closed – who do I call?
Our foster team will still be contactable during this time and you will have access to phone support. You will be supplied these contact details when you collect your foster animal(s).
I’m fostering an animal for you and it isn’t working out – how do I return the animal if you are closed during the temporary forced closure?
We will still be able to assist you with this, please phone our foster team on 07 5509 9020 or our call centre on 5509 9000.
REQUEST FOR ASSISTANCE ENQUIRIES
I am having financial difficulty caring for my animals – can AWLQ help me?
If your pet is in need of vet care please contact our Community Vet Clinic on 07 5594 0111. AWLQ does have a limited amount of pet food that can be provided to help feed your pet please phone our call centre on 07 5509 9000 to schedule a time to collect.
If you are experiencing behavioural or health issues with your pet we may be able to assist you to overcome these. Please phone our call centre on 07 5509 9000 and they will connect you with a team member to discuss this further.
If you are experiencing extreme hardship, homelessness, domestic violence, or there is a pet home alone due to hospitalisation or death please phone our call centre on 07 5509 9000.
I need to surrender my animal – can I still do this if you are closed during the temporary forced closure?
We understand that surrendering a pet is never an easy choice but sometimes is the only option people have. If you need assistance please call 07 5509 9000 and our team will provide you information on how we may be able to help.
Where possible we encourage you to keep your pet until our Animal Rehoming Centres re-open to the public. If you are experiencing behavioural or health issues with your pet we may be able to assist you to overcome these. Please phone our call centre on 07 5509 9000 and they will connect you with a team member to discuss this further. If you are experiencing extreme hardship, homelessness, domestic violence, or there is a pet home alone due to hospitalisation or death please phone our call centre on 07 5509 9000.
COMMUNITY VET CLINIC ENQUIRIES
My pet needs to see the vet – are your Community Vet Clinics still open?
Our Community Vet Clinics will remain open with new processes in place to ensure everyone’s health and safety is maintained, including implementing safe distancing practices within waiting and consultation rooms.
The safety and well-being of our customers and team is our number one priority, we are closely monitoring the situation and making real-time adjustments as needed.
OP SHOP ENQUIRIES
Are the op shops still open? Can I still get goods collected?
If you have items to donate, these can be dropped into your nearest AWLQ Op Shop, or for large items that require collecting please call our Retail Coordinator on (07) 5509 9056 and we will be happy to arrange collection of these.
RETAIL ENQUIRIES
I have a Pro Plan loyalty card – can I still purchase Pro Plan from you or litter?
We can take payment over the phone by calling 07 5509 9000 and we will then organise a time for you to collect your items from a team member in the car park.